Nows the Time to Get an 0800 Number

As we all are aware we are in the middle of a huge financial crisis. This has simply resulted in big companies cutting down on the call centre staff that they employ. Only recently Sky was featured on the BBC channel Watchdog, the main complaints were against their call waiting times.

People are just way to busy in this day and age, they just do not have the time to spend on the phone. When people call up a company they dont want to be sitting around for hours on hold, instead they want to be put through as soon as possible. There are two things that companies are doing these days:

1) They make it so hard to actually get through to a human being, they have so many options to choose from and if you end up choosing the wrong one they briefly give you a message and then hang the phone up on you, which can become extremely annoying.

2) The worst thing is that when you do gradually get past the pre recorded messages, you have to hold for upto two hours to speak to anyone.

This is again one of the main deciding factors as to why Sky were investigated by the Watchdog service. On one occasion they left folk hanging on hold for almost 3 hours which is a massive amount. I know companies are currently finding it hard at the moment but they need to do something before their customers begin to leave. The way around this would be for companies to get a freephone 0800 number, the reason behind this is because they could then actually show their clients that we want your call, we are just busy at the moment but if you stay on hold we are willing to pay for the entire wait.

For all your premium rate numbers and 0871 Numbers